The masterclass is for all frontline personnel responsible for engaging with customers and guests in to deliver quality customer services including entry level frontline staff, senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. The training activities focus on situations and scenarios that commonly occur within the tourism, travel, hospitality, and event sectors.

Our masterclasses are tailored to provide in-house training for businesses. A masterclass session can accommodate groups of up to 15 participants per workshop.