MC_GUEST The guest experience

In the ‘Guest experience’ masterclass participants will engage in a wide rang of hands-on learning activities that will hone their customer service skills and knowledge enabling them to build rapport and develop positive relationships with customers to grow brand or business loyalty.

The training focusses on quality communication skills to support the service process, including active listening and questioning techniques required to identify the needs and expectations of customers and deliver service that goes above and beyond.
 
Target Audience:
The masterclass is for all frontline personnel responsible for engaging with customers and guests in to deliver quality customer services including entry level frontline staff, senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences.The training activities focus on situations and scenarios that commonly occur within the tourism, travel, hospitality, and event sectors.

Our masterclasses are tailored to provide in-house training for businesses. A masterclass session can accommodate groups of up to 15 participants per workshop.
 
Learning Outcomes:
 

Upcoming QLD Workshops

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Upcoming NSW Workshops

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Upcoming ACT Workshops

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Upcoming Workshops (All States)

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