The masterclass is primarily intended for senior operational personnel, supervisors, and managers who have some level of independence, discretion, and judgment who are required to undertake and lead difficult conversations in the workplace, however, lower-level personnel can benefit from these learnings due to the contexts experienced across hospitality industry workplace environments.

Our masterclasses are tailored to provide in-house training for businesses. A masterclass session can accommodate groups of up to 15 participants per workshop.